NCA Working to Address Concerns of AirtelTigo Customers

The National Communications Authority (NCA), to ensure a successful merger of AirtelTigo last year, reviewed a Merger Plan including their Network Integration and Customer Communications strategies. To ensure compliance with the Merger Plan, the Authority has been holding regular meetings with AirtelTigo for updates on their network integration and to ensure that their subscribers are not adversely affected.

However, complaints reaching the NCA indicate some levels of service interruption are occurring on AirtelTigo’s network. This has resulted in a myriad of issues including:

  1. Lack of internet and Voice connectivity
  2. Credits deducted for bundles but not realised by subscribers
  3. Inability of subscribers of other networks to reach AirtelTigo subscribers
  4.  Mobile money and porting issues amongst others

 

The National Communications Authority (NCA), to ensure a successful merger of AirtelTigo last year, reviewed a Merger Plan including their Network Integration and Customer
Communications strategies.
To ensure compliance with the Merger Plan, the Authority has been holding regular meetings with AirtelTigo for updates on their network integration and to ensure that their subscribers are not adversely affected. However, complaints reaching the NCA indicate some levels of service interruption are occurring on AirtelTigo’s network. This has resulted in a myriad of issues including
:
a.Lack of internet and Voice connectivity
b.Credits deducted for bundles but not realised by subscribers
c.Inability of subscribers of other networks to reach AirtelTigo subscribers
d.Mobile money and porting issues amongst others.
The NCA is conducting a full investigation to determine the cause of these issues.
At this point in time, the Authority wishes to inform all consumers and the general public that we are fully aware of the inconveniences subscribers are facing during this time and assure you that the NCA is working assiduously with AirtelTigo to restore services and compel the network operator to find a lasting solution to the network integration issues.
The Authority has also cautioned AirtelTigo to ensure that communication to AirtelTigo
subscribers and the general public are intensified to explain the procedure for redress.
The NCA wishes to assure all AirtelTigo subscribers and the general public that the Authority
will continue to work in the best inierest of all stakeholders within the industry.
You may contact the National Communications Authority by calling on the Complaint toll Free Number 080-011-0622, or the Complaints Hotline on 030-701-1419. Complainants may also reach us by email on complaints@nca.org.gh or by filling in a complaints form on our website www.nca.org.gh
Issued by the National Communications Authority,
No.6 Airport City, Accra.
Tel: (0)30–2776621/2771701or 050-145-1522/3.
E-mail:info@nca.org.gh
Date–Thursday,27th September, 2018
 

Click below to read more:

 NCA Working to Address Concerns of AirtelTigo Customers

source: NCA – GHANA
Sharing is Caring

Leave a Reply

Your email address will not be published. Required fields are marked *